Shipping policy

Orders are carefully prepared and shipped from our boutique in Tampa, Florida, within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping rates and estimated delivery times are calculated at checkout based on your location and the shipping method selected. Delivery estimates begin after the order has been processed and may vary due to carrier delays, holidays, weather conditions, or other circumstances beyond our control.

Local Pickup

Complimentary local pickup is available at Madmoizelle Closet. Please wait until you receive a notification confirming that your order is ready before coming to the boutique. A valid photo ID and your order confirmation may be required at pickup.

Address Accuracy

Please review your shipping address carefully before completing your purchase. Madmoizelle Closet is not responsible for delays, returned packages, or additional shipping costs caused by an incorrect or incomplete address.

LOST, STOLEN, OR DELAYED PACKAGES

Once your order has been transferred to the shipping carrier, delivery is managed by the carrier. If your package is delayed, lost, stolen, or marked as delivered but cannot be located, please contact us as soon as possible.

We will gladly assist you in contacting the carrier and starting a claim when applicable. Please note that Madmoizelle Closet is not responsible for packages lost or stolen after the carrier confirms delivery. We recommend checking with household members, neighbors, your building management, and the carrier before contacting us.

Customers are responsible for providing a complete and accurate shipping address. Orders returned due to an incorrect or incomplete address may require an additional shipping fee to be resent.